Frequently Asked Questions
Who is panels4u?
Panels4u is both an online Open Market Place and a broker of services. The online Market place offers choices of different materials and colours from leading material suppliers enabling you to renovate or refurbish your kitchen, wardrobes or other cabinetry panels. We use quality service suppliers to do the work and deliveries where needed.
What does panels4u do?
Panels4u allows customers to select material from our website which with the cut-list information provided by you is send to a nearby service supplier, who will cut, edge and drill the order. Upon completion the completed job can either be collected from a service provider or delivered to a street address.
Do I have to register to buy online?
No - you do not have to be registered to purchase from the Panels4u website. However, registration is quick and easy and has the following benefits:
- You can save your cart and return later.
- You can store multiple carts at any one time.
- You can register for a trade discount.
If you like you can register now, here.
How do I register a user account?
Select a username and register as a new user, here.
How do I activate my account?
Proceed with the new user registration and we will send you an email per the provided email address. Once this email has been received click on confirm user registration which will finalise the registration process.
I have forgotten my password, what do I do?
Simply click the “Forgot your password?” option or click here, enter your email address and we will send an email to your registered email address with a link to a page where you can change your password.
What is a substrate?
A substrate refers to the different types of engineered wood products (boards), also called composite wood, man-made wood, or manufactured boards which are manufactured by binding or fixing the strands, particles, fibres of normal wood together with adhesives or other methods of fixation to form composite materials. These products are manufactured to precise design specifications which are tested to meet national or international standards. Engineered wood products are used in a variety of applications, from home construction to commercial buildings to industrial products. The most common composite material boards are:
- MDF (medium density fibre board)
- Particle Board
- Ply wood
Most materials boards are presented with a veneer, film or a colour laminate to provide variety and choice. Laminates are typically made of three resin-saturated layers: either a base layer of paper, a printed and coloured layer (which may look like wood), and a protective transparent layer. Heat and pressure are used to fuse a laminate to a substrate. Thermofoil is a vinyl film applied to a substrate with heat and pressure. The application process makes it possible for Thermofoil to resemble wood detailing more closely than laminate can.
What is MDF?
Medium-density fibreboard is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, often in a defibrator, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure.
What is Particle Board?
Particle board, also known chipboard, is an engineered wood product manufactured from wood chips, sawmill shavings, or even sawdust, and a synthetic resin or other suitable binder, which is pressed and extruded.
What is Plywood?
Plywood is an engineered wood product made of three or more thin layers of wood bonded together with an adhesive. Each layer of wood, or ply, is usually oriented with its grain running at right angles to the adjacent layer to reduce the shrinkage and improve the strength of the finished piece.
The type of adhesive used to bond the layers of wood together depends on the specific application for the finished plywood. Please check the relevant information brochures for more technical information.
What is panel colour?
The melamine laminate attached the board substrate has different colours or patterns. Colours can be either classified as Matt or Gloss and a huge range of colours are available from the different material suppliers.
Colours can be matched to the Resene Total Colour System in many instances. You can also choose different finishes, e.g. patterns, woodgrain, embossed, film or textured. Consider the swatches provided on this website carefully. We have provided the option for you to zoom in to get a better perspective. Be aware that a small swatch sample is not necessarily representative of a bigger panel.
What is panel information?
Many of the panel materials have brochures outlining their advantages and technical product details describing adherences to industry standards and typical product usages.
What are panel dimensions?
The panel dimensions refer to the “Length”, “Width” and “Thickness” of the material in question. When providing the dimensions of a door panel the “Length” is usually the measurement from top to bottom (vertical dimension) whereas the “Width” relates to the side to side (horizontal dimension) of a panel. The vertical dimension is also usually the “Grain” direction.
NB. The only time the “Grain” direction is not vertical is where you provide panel dimensions for a drawer front. In this instance for a drawer front panel the “Width” (top to bottom) becomes the “Grain” direction. The purpose here is to make sure that the “Grain” direction for all panels run the same way: Always vertical.
What holes can I drill?
You are prompted whether you want holes to be drilled to accommodate the door hinges. You need to tick this box so that we can finalise with you at time of cutting the panels as to where these holes need to be drilled. Our standard default is always for Blum hardware. Always be very careful to provide the correct dimensions for holes as holes can’t not be undrilled.
NB. Panels4u Limited cannot be held accountable for any information which is wrongly provided.
What are holes to be drilled used for?
The standard reason for holes is to accommodate hinge hardware. Should the purpose of you requesting holes be different be very clear in your instructions when this information is requested from the relevant Service Provider.
What is description field during the buying process used for?
You are prompted for a panel “Description” so that you can stipulate as to what this panel is used.
How do I search for panel types?
Use the Search function to search by material supplier, colour or product type. Most of material panels on our website will have information brochures describing in more exact detail the technical make-up of the board material and the specifications they adhere to.
Can I get samples?
Samples can be obtained from Panels4u by sending us an email (firstname.lastname@example.org) of the required named sample(s) together with a postal address and we will endeavour to send those samples to you from our Material Suppliers as soon as we can.
What is veneer
Wood veneer is a natural material and a renewable resource. In specifying wood veneer, design considerations have to be taken into account. The intricate grain, rich colours, warmth, beauty and individuality of natural veneer is unsurpassed by any other natural material. The way the wood is sawn or sliced will produce completely different grain characteristics. Added to that is the way the veneer leaves are joined or laid together, how they are stained or dyed, and how they are finished. These variations provide literally thousands of design possibilities.
Choosing veneer colours
Veneer is a natural resource and same tree can produce different colours. The way the wood is sawn or sliced will produce completely different grain characteristics. Added to that is the way the veneer leaves are joined or laid together, how they are stained or dyed, and how they are finished. Even veneer in inventory at the same time may have different colours. If you want to match an existing veneer may sure to get a sample first.
What are the standard veneer cuts?
What is a veneer rotary cut?
The log is mounted centrally in the lathe and turned against a razor-sharp blade, like unwinding a roll of paper. Since this cut follows the log's annual growth rings, a bold variegated grain marking is produced. Rotary cut veneer is exceptionally wide.
What is a veneer plain cut?
A flat piece of lumber is passed lengthwise through a knife that is stationary which produces a piece of veneer with a variegated figure.
What is a veneer quarter cut?
The quarter slice uses the up and down cutting method but the log is cut into quarters first which gives a straighter grain look because of the lack of growth rings. The quarter slice doesn’t produce as much product sand is usually costlier and used mostly with walnut, oak, and mahogany.
What is a veneer crown cut?
The widely used plain-sliced method involves passing half a log against a knife in an up and down motion. The cut that is produced has straight grains mixed in with cathedral peaks which creates a very natural look. The plain sliced veneer cut is available for a majority of the wood species and is moderately priced.
Matching veneer for large jobs
It would be smart to choose a wood species that produces large logs. This enables you to get long sequence matched veneer from one single log to ensure colour consistency and grain match.
What is taping or edging?
Edgebanding, or edge taping, is the name of both a process and an associated narrow strip of material used to create durable and aesthetically pleasing trim edges during finish carpentry.
Edgebanding is used to cover the exposed sides of materials such as plywood, MDF or Particle Board, increasing durability and giving the appearance of a solid or more valuable melamine, wood or wood veneer.
Traditional edge banding was a manual process requiring ordinary carpentry tools and materials. The edgebanding machines used at our Service Supplier premises are top of the range and automated for high-volume, repeatable high-quality finishes and capable of repetitive steps. The edge tape is applied to the substrate by an automated process using a hot melt adhesive.
The default edging offers corner buffing for perfect edge finishes without any subsequent work for kitchen and bathroom furniture. Where requested, PUR glue uses thin film technology to create a smooth waterproof invisible joint finish while offering good bond strength and high heat, chemical, and moisture resistance. It’s the perfect way to give your clients the quality finish they deserve and give you peace of mind knowing that your products don’t just look good but are practical too.
Will you add more panel types to your website?
Yes. We are in discussion with other material suppliers to add more panel variety and choice.
What is grain direction?
Wood grain refers to the lines that naturally appear in lumber. They are commonly a by-product of the sawing pattern used when the mill first cut the boards of a piece of wood in relation to the angle of the existing growth rings. Vertical grain refers to the grain which is parallel with the length of the board. In most instances for MDF, Particle board or Plywood it refers to the veneer attached to the underlying board and is in reference to the grain pattern on the face of a board. The usual application of grain direction in kitchen and cabinetry solutions is a vertical grain. Top to bottom. Where this becomes difficult is when drawer panels are being specified as the grain direction is still top to bottom but across the width of the panel (not the length).
Wood Grain Matching
Some projects require the matching of wood grain in order to get the best maximise the look of using grain patterns or veneer. For example, if there are multiple drawer fronts next to or below each other a similar grain pattern, with grain lines spaced equally apart and oriented in the same direction, maximises the effect. Door panels next to each, e.g. a left and a right door. To achieve matching grain panels need to be cut from the same board (or matching boards usually cut from the same tree) and usually positioned next to each other. It takes more time and may be more costly but pays off in good-looking projects.
Should you wish to do grain matching an additional step in put into the purchase process to assess your request and validate where additional boards are required to fulfill such a request.
One of the boards has a knot pattern which does not match with the general grain.
Flipping the right board 180 degrees immediately provides a better grain match at no extra cost. Some may argue that it is not close enough and a better match needs to be found.
An example of a perfectly matches wood grain.
What is panel texture?
In the most basic terms, the wood texture describes how a wood feels. Given an equal amount of sanding and smoothing operations, different woods will feel smoother than others. Some will still feel somewhat soft and rough (what is described as coarse texture), while others will feel very smooth and glassy (referred to as a fine texture). In most instances for MDF, Particle board or Plywood it refers to the veneer texture attached to the underlying board and is in reference to the texture on the face of a board.
What is in my shopping cart?
The shopping cart contains the panel type materials with their respective sizes (the cut-list) which you have chosen.
Can I save the shopping cart?
Yes the cart will automatically be saved as part of your Quote. Registered users can edit the Quote when they are logged in. Panels4u will endeavour to keep the Quotes on our website for a maximum of 6 months. A user will be notified if a shopping cart gets near to this time limit and will be asked for an action.
Can I save more than one shopping cart?
Yes, a user can have more than 1 shopping cart (Quote) for reuse later.
How long will the shopping cart remain in my account?
Panels4u will endeavour to keep the saved carts (Quotes) on our website for a maximum of 6 months. A user will be notified if a shopping cart gets near to this time limit and will be asked for an action.
How can I add more line items to my shopping cart?
A user needs to login to their account. Once logged in the user can select the correct cart (Quote) and start editing the cart contents. Please remember that your edits will overwrite the previously saved Quote.
How do I remove a line from my shopping cart?
A user needs to login to their account. Once logged in the user can select a shopping cart (Quote) and edit the contents. Select the line in the shopping cart which needs to be deleted by toggling the delete icon.
Can I edit my cart?
Yes, there certain fields in the cart which you can edit. Trade customers can edit more fields.
Can I create more than 1 cart when I am logged on?
There are several ways to do this. Add products to your cart and create a Quote. Confirm the Quote by selecting to Pay for Materials and once completed options are provided on the screen to either View the Cart or Clear the Cart. Or, once panels have been added to your cart, create a Quote. Once a Quote has been created select the Cart icon and you can clear the Cart and restart the process.
How do I clear my cart?
At any point when the Clear Cart options is provided. A warning message will appear asking for confirmation.
How do I view all my cart?
At any point in time in the process until a Quote has been created click on the Cart icon and current cart contents will be shown. After a Quote has been created from the cart contents the cart will no longer be visible.
How do I view all my Quotes?
At any point in time in te process click on the User icon and all existing Quotes show as Job will be listed. A job can be viewed for contents.
How do I purchase a panel?
Panels4u has created a Sales Process iconography here for easy reference.
Quick Quote Options
You have the option to select quick quote panel options here (e.g. Kitchen and Pantry, Wardrobe and Shelves, etc.) where certain defaults (type of substrate, same colour edging, to mention a few) are already configured for you to make the process easier.
Detailed Quote Option
The full quote option remains available for those customers who wish to have full control over every aspect of the panel configuration process here.
Why do I get the message “There are no colour swatches available for that selection!”
Selecting a Panel Type option predetermines the type of Finish associated with a Panel Type option. The message means that that Finish is not available for the selected Panel Type.
When will my discount be applied in the sales process?
You will be taken through the material selection process during which you will be asked for cut-list dimensions, whether tape is required etc. At the end of the material selection process Panels4u will initiate a quote comprising material selected and cutting services. Once a quote is accepted, dependent on the trade discount conveyed to a trade person, the trade discount will be calculated and displayed on the purchase order created after you have accepted the quote. The advantage of doing it this way is that a trade person can use the quoting process for any customer interaction but is able to get a discount on product materials and services ordered which is part of his margin in providing services to customers. Login here to see your current discount rate.
How do I track my order?
You will be provided with email update throughout the sales and services process. Your order and quote can be easily accessed here.
How long will it take for my order to be ready?
The number of days to complete your order is dependent on how quick the material supplier delivers the material to the service supplier. You will be provided with updated information throughout the process. Most material deliveries will take place within 2-3 working days with a service supplier turn-around of 5 working days thereafter.
How are panels priced?
Material panels are procured directly from the relevant material supplier at trade cost to which a business margin is added.
Can I get a discount?
Yes, if you are a trade person. Please register a user name and request for a trade discount. The amount of discount allocated is commensurate to the amount of business provided to Panels4u. Trade discounts will be reassessed every 6-month period to determine relevance and appropriateness.
Does my order include GST?
All prices listed online are in New Zealand dollars and are inclusive of GST and any other sales tax or credit card fees.
Why must I make a payment immediately at checkout?
You are asked to make a payment once you have accepted the Quote to allow Panels4u to order the material from our Material Suppliers.
Can I pay cash?
No. We only accept debit or credit card information and accommodate most credit card suppliers.
Can I pay via the internet?
No, we have no ability to match any internet payment to the Quote which you need to accept in order to proceed with a web transaction. We only accept debit or credit card information and accommodate most credit card suppliers.
What are my payments methods available?
We only accept debit or credit card information and accommodate most credit card suppliers.
Why is my credit card been rejected?
There are several possible causes. Usually, the customer’s bank (Card Issuer) has indicated there is a problem with the credit card number. The customer should contact their bank or use an alternate credit card.
How do I get a copy of my order?
At completion of an order an email will be send to the provided email address. This email will contain a copy of the purchase order, the quote you approved and a cutting list of your chosen materials.
Is it safe to pay by credit card?
We want you to have a safe and secure shopping experience online. All payments via our website are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. Panels4u Limited does not store any credit card information.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
Why do I pay a credit card fee?
A service fee is applied to all credit card transactions.
What is the “CVC”?
The Card Verification Code (CVC) is the three- or four-digit code on your credit/debit card used as a security measure for all online transactions. It only appears on the card itself, which verifies that you - the buyer - have the credit/debit card with you during the purchase. The CVC is printed on your credit/debit card, not embossed like the account number is. Where the CVC is located depends on the type of credit/debit card you're using. On Visa/MasterCard, the CVC is the last three digits on the back. With American Express, it's the last four digits on the front.
What are cutting services?
Cutting services refers the cutting, edging and drilling of your panels to the dimensions requested during the ordering process. The cutting services are itemised in part two of your quote.
Who are your cutting service suppliers?
Panels4u uses reputable Service Suppliers who have been vetted for there respective abilities to do quality jobs. Cutting services is all about getting someone close to you, hence, we aim to have a Service Supplier in every major town in New Zealand in the next 2 years.
What happens if I the material supplier does not have the material panel I selected?
Whilst unusual, there may be a chance that the material supplier does not have stock or the material is no longer available.
In the situation where the material supplier is temporarily out of stock they will notify you when they can supply the material and an email will be send to you notifying you of the estimated time of arrival of the material at the Service Supplier.
In the unfortunate situation where the material supplier cannot deliver the material you will be send an email notifying you of such an event. Simultaneously a Panels4u person will be in contact with you to discuss either a choice of a new material or a full refund.
How do I get holes drilled in my panels?
Please indicate at time of material selection whether you require holes to be drilled. Once the material has arrived at the Service Supplier, they will be in contact with to finalise plans where you require holes to be drilled. Be clear and concise in your instructions.
Will you add more service suppliers?
Cutting services is all about getting someone close to you, hence, we aim to have a Service Supplier in every major town in New Zealand in the next 2 years.
Who is my closest service supplier?
Panels4u currently uses 3 Service Suppliers, situated in North Shore (Auckland), Mt Wellington (Auckland South, East and West) and Hamilton to provide services across New Zealand.
Who do you use to do deliveries?
Panels4u uses a national courier solution who enjoys a network of different service partners covering every aspect of distribution, providing us with an unprecedented range of freight options
How are jobs packaged for deliveries?
All deliveries are created with a pallet base upon which the flat panels are packed. Where necessary reinforcements are applied to minimise overhangs. The full job is bubble wrapped before a protection layer is added. The consignment is then strapped down to prevent shifting or damage. Where a job has different panel types similar panel types are stacked together.
A consignment will always be packaged in such a manner that either a forklift can be used to onload or offload or be offloaded from the truck itself where no forklift is available. The latter is often determined by the delivery address and as such may incur extra charges.
Do I have to pay for a delivery?
A delivery is optional, and a freight estimate can be provided once you have completed a quote. Email email@example.com with the quote number and address for a freight estimate.
An automated freight option will be added in a future software upgrade.
How are freight charges calculated?
Freight charges for a consignment are calculated based on either tonnage weight or cubic volume dimensions, whichever is the greater one, together with the collection point and the delivery address.
Can you deliver to my address?
Deliveries can be made to most addresses in New Zealand although rural addresses may incur an additional surcharge.
Can you deliver to the South Island?
Yes, we can deliver to the South Island and have done this successfully to date.
What is a rural destination?
Consignment deliveries to standard street address are calculated based on standard freight terms. Deliveries to rural areas may incur an additional freight charge.
A rural location is classed as:
- Any address with an RD (Rural Delivery) area
- Where a Rapid number is in the address
- Or, where a consignment needs to be handed over to a forwarding agent
Can I get a refund?
Once an order has been accepted and payment made it cannot be changed. Following your order, a purchase order is immediately send to the Material Supplier for delivery to the nominated Service Supplier. This process is fully automated. See our Refunds Policy here.
What is your refund policy?
Refer here for our Refund Policy.